(Frequently Asked Questions)

Are Rainbow Apartments open year round?
Rainbow Apartments are open from April until the end of October.


Are Rainbow Apartments situated in a quiet or a loud environment?
The Rainbow Apartments are situated in a quiet environment a little off the road of Stalis and have no problems with noise at night.


What languages does the hotel staff speak?
Our friendly and capable hotel staff is Greek and English speaking.


What time is check in / out?
Check in is at 14.00h and check-out is at noon, 12:00. A late check-out can be arranged at a small charge on request and upon availability.


Which currencies do you accept?
We accept all currencies and all major credit cards. We gladly accept your foreign currency exchange at official bank rates.


Do Rainbow Apartments provide parking space?
Our apartment complex offers a free and secure roadside parking.


Is there a garden?
We do have a lovely garden with shady trees, plants and flowers; we also have a lawn and a playground for the kids to play on.


Are pets allowed in Rainbow Apartments?
No, we're sorry, but pets are not welcome in Rainbow Apartments. Personally we adore pets, but not all our guests are charmed by them.
We appreciate your understanding.


Is the hotel accessible for guests with a kinetic disability?
The Rainbow Apartments are partly accessible for guests in a wheelchair. Unfortunately, however, our property does not meet all requirements to be entirely 'wheelchair accessible'. Should you need more detailed information, please send us a message at This email address is being protected from spambots. You need JavaScript enabled to view it.


In case of emergency, can I consult an English speaking doctor?
Yes, there are excellent English / German speaking doctors in both Stalis and Malia. Stalis and Malia have a private medical centre on a 24/7 base, as well as a qualified dentist and several pharmacies.


How big is Stalis and its population?
Stalis belongs to the municipality of Malia, which consists of the coastal villages Malia and Stalis plus their mountain counterparts Krassi and Mohos.  The municipality has a population of around 6,000 and covers a surface area of about 6,700ha.


Is there a bus stop / taxi stand nearby?
Yes, a bus stop is nearby (30m. from our hotel) and a taxi can be called at anytime.


Is tap water safe to drink?
Yes, tap water is safe to drink, but bottled water is generally preferred.


What power supply do you have?
Power supply in Greece / Crete is 220V. Sockets accept two-round pin plugs. Adaptors are readily available at any supermarket, or just ask our staff to help you out. Power cuts happen occasionally, especially in summertime, due to strained generating capacity.


What time zone does Crete have?
Crete, like the rest of Greece, is 2 hours ahead of Greenwich Time (GMT +2) and adjusts to summertime at 4am on the last Sunday in March. It is set back to winter time at 4am on the last Sunday in October.


What are the shop opening hours in Stalis?
Shop opening hours vary, but are usually from 9am – 11pm daily in summertime. Banks and post offices are open Mon – Fri from 08.00 – 14.00 hours.


How frequent are the local bus services?
Bus services are operated by the KTEL cooperative and buses are fast, frequent and comfortable. They leave in both directions from the main road about every 20 minutes, to Heraklion in the west and to Agios Nikolaos in the east.


Do you have places of interest in the area?
There are plenty of highlights and places of interest to visit in the area. Have a look at our section Destination Info in the box below. For even more information, you can check Visit Malia.gr.


What climate do you have?
Crete has a Mediterranean climate with warm, dry summers and mild, wet winters.


How far is it to Heraklion?
Heraklion, Crete’s capital, is 32km west of Stalis - Malia (45min. by bus, 30min. by car). Heraklion International Airport is about 29km west of Stalis - Malia.


Can I have access to the Internet?
Yes, our hotel provides a free Wi-Fi zone.


Can I rent a bike or a car?
Bike and car rentals are readily available, or just ask our hotel staff to assist you.


How far is the hotel to the village centre and to the beach?
Rainbow Apartments are within easy reach on foot (about 5min.) to Stalis centre and also the lovely beach is nearby. Stalis' shops and inviting taverns are just a few minutes away. (See also Location).